940 SE Cary Parkway,Suite 200
Cary, North Carolina 27518
Phone: (919) 859-9991
Fax: (919) 859-6595

Policies

Appointments

All appointments should be scheduled in advance. Our schedule has been designed to minimize wait time, however, emergencies are given first priority. If your physician is treating an emergency patient, we will try to keep you informed of the wait time and give you the option of rescheduling your appointment for another day.
If you child is acutely ill, please call us as early in the day as possible so that we may schedule your appointment on the same day if necessary.

Cancellations

We request twenty-four hours notice of cancellations for all pre-scheduled appointments. Failure to provide appropriate notice will result in a cancellation fee of at least $35.00. If you must cancel a sick visit, please notify our office as soon as possible so that we may see another child at that time. In an effort to avoid significant delays in our office, patients arriving more than fifteen minutes late for a scheduled physical exam or consultation visit must reschedule.

Telephone Calls

Our staff will be available to answer your questions and schedule appointments during regular office hours. We are pleased to have experienced nurses provide advice during regular office hours, for routine questions regarding your child’s health, behavior, or medical concerns. Our phone system will allow you to leave a message for the advice nurse who will return your call in order of medical priority. If your concern is urgent, please inform the receptionist so that your call will be addressed immediately. If you have lengthy or complicated issues, we ask that you schedule an appointment with one of our providers for an evaluation/consultation.

After Hours Calls

After hours, your call will be automatically transferred to our answering service. There is a $10 fee for the use of this service. Please restrict after hours calls to urgent problems. If your call has not been returned within 30 minutes, please call us again. If you are having trouble reaching our office, please call 1-888-878-6109 and our answering service will be happy to assist you.

ADD/ADHD & Other Prescriptions

All ADHD requests for prescription refills should be made during our regular office hours, Monday through Friday. If you are calling for an ADHD refill, you will be directed to our automated nurse line where you will be leaving the appropriate information to have these refilled. Please allow three working days for our providers to prepare your prescriptionor for mailing into pharmacies. All other requests we will address b he end of the following working day.

Please note: We do not routinely prescribe antibiotics without first seeing your child.

Fees & Payments

Full payment, including any co-payment that your insurance may require, is expected at the time of service. If you are experiencing financial difficulties and need to make special payment arrangements, please ask to speak with a member of our billing office or the practice manager. We are here to help you.

Insurance

At each visit, you will be asked to furnish your insurance card. You will also be given a receipt (when requested) after you’ve paid your co-pay. However, you may be responsible for an additional balance (should we not be contracted with your insurance plan.) Please ask our front office staff should you need further clarification.

Please take the time to review your insurance plan so that you understand what your benefits are. It is important to know what to do in case of an emergency or if your child becomes ill while you are out of town. If your insurance requires authorization, please call our office within 24 hours with all relevant information

Admitting Privileges

Our physicians have hospital privileges at Rex Hospital, Wake Med Cary, and Wake Wake Med Raleigh.